Operational Support
Operational Support for a More Productive Business
Our operational support services keep your business running efficiently by handling customer service, technical support, sales assistance, and more. We provide skilled virtual assistants to manage essential tasks, optimize processes, and enhance overall productivity. With our expertise, your business can scale smoothly while maintaining high-quality service and efficiency.
Customer Support
We provide dedicated support agents to handle inquiries, resolve issues, and ensure a seamless customer experience. Our team works across multiple channels to keep customers engaged and satisfied.
Customer Experience
We enhance customer interactions by analyzing feedback, optimizing touchpoints, and implementing retention strategies. Our goal is to create a frictionless and personalized experience that boosts satisfaction and loyalty.
Technical Support
Our expert technical support team assists customers with troubleshooting, product guidance, and issue resolution. We ensure a smooth user experience by providing clear, step-by-step assistance for both simple and complex technical challenges.
Sales Support
We help your sales team stay efficient by managing CRM updates, lead qualification, and administrative tasks. By handling the backend processes, we enable your team to focus on closing deals and increasing revenue.
Content Moderator
Our content moderation team ensures a safe and compliant online environment by reviewing and filtering user-generated content. We help maintain brand reputation and platform integrity by enforcing community guidelines and policies.
General VA
Our virtual assistants handle administrative, scheduling, and organizational tasks to keep your business running smoothly. From managing emails to coordinating projects, we provide reliable and efficient support tailored to your needs.
Bookkeeping Assistant
We assist with financial record-keeping, invoicing, and expense tracking to ensure accurate and organized financial data. Our bookkeeping support helps businesses maintain compliance and gain better financial insights.
Sales Development Representative (SDR)
Our SDRs specialize in lead prospecting, cold outreach, and appointment setting to fill your sales pipeline. We help identify high-quality leads and nurture them into sales opportunities.
Sales and Outreach
We execute strategic outreach campaigns to generate leads, engage prospects, and drive business growth. Our team uses personalized messaging and targeted strategies to maximize response rates and conversions.
What
Our Clients Say
What Our Clients Say Before…
We could not find or keep agents that worked night and weekend shifts. As soon as we trained someone they were leaving us it was costing a lot of time and money!
We did not know which CX metrics to use and when to use them, and we did not understand the value of customer experience.
We did not know or appreciate the right ways to integrate the human service touch with powerful support technologies to create a good consistent experience and were totally lost with trying to use customer service to deliver truly differentiating experiences.
What Our Clients Say After…
Now thanks to CertainlyCX we are able to blend their resources with ours and cover all the overnight and weekend shifts without the pain of constant attrition, for a fraction of the cost, and we benefit from their expertise and system.
With Certainly help we cleaned up our customer journeys by properly understanding and using NPS, CSAT & CES. We are even measuring the impact of referrals on our growth!
Certainly, who is a technology agnostic partner, were able to help us select the proper technology stack and get the most of the solution we purchased. They helped us seamlessly integrate the latest technology and our support agents to improve efficiency and quality while delivering a very personalized human centric service experience that our customers love!
