Customer Support
Meeting the Customer Where They Are
In today's dynamic world, connecting with customers on their preferred channels is essential. We bring expertise across email, phone, SMS, live chat, and social media, ensuring seamless, high-quality service at every touchpoint. No matter how they reach out, your customers receive consistent and exceptional support.
General Support
We provide specialized help to handle customer inquiries, troubleshooting, and issue resolution efficiently. Our team ensures a seamless support experience across multiple touchpoints to keep your customers happy.
Call Center
Our virtual call center solutions offer professional inbound and outbound call handling to support your customers with prompt and friendly service. Whether you need customer care, appointment scheduling, or tech support, we customize solutions to fit your needs.
Live Chat
Engage customers in real time with our live chat support, providing instant assistance and higher customer satisfaction. We ensures quick response times and personalized interactions to enhance the customer experience.
We manage customer inquiries, support requests, and follow-ups via email with professionalism and accuracy. Our email support team ensures timely and effective communication to keep your customers happy with their experience.
Messaging
Provide quick and convenient customer support through SMS, WhatsApp, and other messaging platforms. Our agents respond promptly to customer queries, offering efficient and personalized service.
Multi-Channel
We integrate support across phone, chat, email, and messaging platforms to create a seamless customer experience. Our multi-channel approach ensures customers can reach you on their preferred communication method.
24/7 Availability
Our round-the-clock customer support ensures your business is always available, no matter the time zone. We provide continuous assistance to keep your customers satisfied day and night.
Full Outsourced Team Solution
We provide a dedicated, fully managed support team tailored to your business needs. This turnkey solution allows you to scale effortlessly while we handle training, management, and performance optimization.
Hybrid Cosourced Solution
Combine your in-house team with our skilled agents for a flexible and collaborative customer support solution. This model enhances efficiency while maintaining control over key support functions and timezones.
No Long Term Commitments
Enjoy flexible support solutions without being locked into long-term contracts. Scale your support team up or down as needed with our hassle-free month-to-month plans.
Part Time Agents
Need support during peak hours or specific time frames? Our part-time agents provide flexible, cost-effective solutions to meet your business needs.
Full Time Agents
Dedicated full-time agents work as an extension of your team, providing consistent and high-quality customer support. We match agents to your business needs to ensure seamless operations.
Live Video Support
We design personalized customer experience strategies tailored to your brand, ensuring every interaction aligns with your values and goals. Our solutions focus on enhancing customer satisfaction and loyalty.
Co-sourcing and Outsourcing
Choose between full outsourcing for a hands-off approach or co-sourcing to integrate our team with yours. Both models enhance efficiency while reducing costs and improving customer satisfaction.
What
Our Clients Say
What Our Clients Say Before…
We could not find or keep agents that worked night and weekend shifts. As soon as we trained someone they were leaving us it was costing a lot of time and money!
We did not know or appreciate the right ways to integrate the human service touch with powerful support technologies to create a good consistent experience and were totally lost with trying to use customer service to deliver truly differentiating experiences.
We did not know what the drivers were of our customer questions and issues into our support team; we knew our total volume but did not understand what was driving it.
What Our Clients Say After…
Now thanks to CertainlyCX we are able to blend their resources with ours and cover all the overnight and weekend shifts without the pain of constant attrition, for a fraction of the cost, and we benefit from their expertise and system.
CertainlyCX, who is a technology agnostic partner, were able to help us select the proper technology stack and get the most of the solution we purchased. They helped us seamlessly integrate the latest technology and our support agents to improve efficiency and quality while delivering a very personalized human centric service experience that our customers love!
Now thanks to CertainlyCX we leverage our support system and the data within to not only understand why customers reach out but to also deliver proactive and personalized support through the use of individual-level customer data.
