Our Solutions
At Certainly CX, we specialize in crafting customer experiences that not only meet but exceed expectations.
Designed to be flexible, scalable, and tailored to your unique business needs. Whether you need to enhance customer service, drive loyalty, or optimize operations, we have the expertise and tools to help.
Customer Support
Delivering responsive and professional assistance to ensure seamless customer interactions.
General Support
Call Center
Live Chat
Email
Messaging
Multi-Channel
24/7 Availability
Full Outsourced Team Solution
Hybrid Cosourced Solution
No Long Term Commitments
Part Time Agents
Full Time Agents
Live Video Support
Co-sourcing and Outsourcing
Customer Experience
Enhancing customer satisfaction by optimizing touchpoints and personalized engagement.
Conversion Lift | E-Commerce
AOV Lift
Customer Loyalty | Retention
NPS & Other CX Survey
Voice of Customer Reporting
Channel Strategies
Days/Hours of Ops Strategy
Proactive Service
Operational Support
Streamlining business processes to improve efficiency and productivity.
Customer Support
Customer Experience
Technical Support
Sales Support
Content Moderator
General VA
Bookkeeping Assistant
Sales Dev Rep
Sales and Outreach
Office Administration & Back Office Support
Managing essential administrative tasks to keep your business
running smoothly.
Accounts Receivable
Back Office Support
Bookkeeping Assistant
Data Processing
Data Validation
Invoicing
Office Administration
Virtual Assistant
Sales Support
Assisting with lead generation, follow-ups, and CRM management
to drive revenue growth.
Outbound Campaigns
Inbound Campaigns
Outbound New & Retention
Demo Scheduling
Sales Appointment Scheduling
Onboarding
Technical Product Support
We build the best integrated teams, combining advanced AI solutions with high level agent support to deliver a humanized AI experience.
Data Processing
Data & AI
